Easy Return Policy

We do not offer free returns at this time. Customers are responsible for the return shipping fee, which is non-refundable. You may ship with whichever carrier of your choice.

*PLEASE NOTE: All returns must be approved, otherwise, we reserve the right to refuse a return. We cannot accept any final sale items.*

Request a return by giving us a call, sending us a chat or by filling out the form here.

When sending returns, please be sure to use a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Be sure to keep a record of your return tracking number as we will request it if you’d like us to check the status of your return.

Sale, Clearance, and items placed using a Discount Code: are all final sale.

Regular price: Unworn, undamaged items in their original condition and with all tags attached, may be returned for a full refund within 14 days of receiving the purchase. All returns must be approved, otherwise, we reserve the right to refuse a return. We cannot accept any final sale items. We can only accept items purchased directly through our online site, we cannot accept items purchased through one of our vendors as policies may vary.

Once your return is received and processed, we will send a confirmation of refund or credit.

Anything returned after the 14 day mark will be processed as store credit.

We kindly ask that you please allow up to 7 - 14 business days for your return to be processed from the day we receive your package. This does not include nights, weekends and holidays. Refunds are issued to the original form of payment provided at checkout.

Exchanges

Unfortunately, we do not process exchanges at this time. If you would like to receive a different size or item, a new order would need to be placed.

Holiday Return Policy

Any gift items purchased between Nov 23 - Dec 24 can be returned for store credit. You can request for store credit up until Jan 7th.

Need further assistance?

Questions or to contact us for more information about returning please have your order # ready.

Phone: 213-749-7844 - Ext: 233

Email: Fill out the form here.

M-F : 9AM - 4PM PST

Dolce Cabo Price Adjustment Policy

Dolce Cabo is happy to offer you a price adjustment* based on the following conditions:

Unfortunately, we cannot price match during our Holiday, End of Year Sale, Clearance or Flash sales for purchases made before the sale as prices may vary by day.
Price adjustments for merchandise can only be made within 48 hours of your purchase. You must contact our customer service via email or phone within 48 hours of your purchase to request a price adjustment.
You must present us with the discount / promo code that applies to the price adjustment you are requesting.
The item was regular price.
The item is not a Clearance markdown.
The item was not purchased with any other discount or promo code.
We only offer the refund adjustment as a Store credit ONLY for the price difference amount.