Refund policy

We do not offer free returns at this time. Customers are responsible for the return shipping fee, which is non-refundable. You may ship with whichever carrier of your choice. 

*PLEASE NOTE: All returns must be approved, otherwise, we reserve the right to refuse a return. We cannot accept any final sale items.*


Please mail items back to:


RETURNS
777 E 15TH Street

Los Angeles, CA 90021


Please include your order number and full name in the package.


Be sure to use a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Be sure to keep a record of your return tracking number as we will request it if you’d like us to check the status of your return.


Sale, Clearance, and items placed using a Discount Code: are all final sale.

Regular price: Unworn, undamaged items in their original condition and with all tags attached, may be returned for a full refund within 14 days of receiving the purchase. All returns must be approved, otherwise, we reserve the right to refuse a return. We cannot accept any final sale items.

Once your return is received and processed, we will send a confirmation of refund or credit. 

Anything returned after the 14 day mark will be processed as store credit. 

 

We kindly ask that you please allow up to 7 - 14 business days for your return to be processed from the day we receive your package. This does not include nights, weekends and holidays. Refunds are issued to the original form of payment provided at checkout.

 

Exchanges

Unfortunately, we do not process exchanges at this time. If you would like to receive a different size or item, a new order would need to be placed.

Phone: 213-749-7844 x227

Email: ChrisL@dolcecabo.com

M-F: 8:30 AM - 4:30 PM PST

 

Dolce Cabo Price Adjustment Policy

Dolce Cabo is happy to offer you a price adjustment* based on the following conditions:

  • Unfortunately, we cannot price match during our Holiday or End of Year Sale for purchases made before the sale.
  • Price adjustments for merchandise can only be made within 48 hours of your purchase. You must contact our customer service via email or phone within 48 hours of your purchase to request a price adjustment.
  • You must present us with the discount / promo code that applies to the price adjustment you are requesting.
  • The item was regular price.
  • The item is not a Clearance markdown.
  • The item was not purchased with any other discount or promo code.
  • We only offer the refund adjustment as a Store credit ONLY for the price difference amount.

Contact us via email for questions: chrisl@dolcecabo.com